This is not an official guide! Past performance is no guarantee of future results!
I have a problem with the Avaya Aura Agent Desktop. I am on a AACC 6.4 sp12 and the CCMM is on a separate server. The weekend of March 6th, 2020, IT upgraded the desktop agent to version 7.1. Because Avaya Desktop Agent is a Windows application, Mac users are required to use a terminal service application called Parallels Client. Parallels will be set up and access will be authorized by IT - once logged in, Parallels users simply double-click.
I've been lucky enough to be testing Windows 10 for some time, and have spoken to lots of Avaya engineers who were worried about using Windows 10 because of compatability with Avaya products. I thought I'd compile an unofficial list of what works and doesn't. Engineers like to tinker with new toys, so wanted to pass on my experience in case you brick your laptop just before walking on site..
Please bear in mind, this list is based on the Preview build (10162 and earlier), and may not be representative of the final version when it's released on July 29th. My testing comprises of using Windows 10 on three machines, two of which are installed on the primary partition, the third is on VirtualBox on Mac OS X Yosemite (10.10.3). The results are from all three instances unless noted.
- Provision (2014.3) - no issues found connecting to CM, MM and AAM.
- ASA (6.0.07 SP11) - no issues including Announcement backup/restore (SP12 is coming soon to support CM7, but this has not been seen/tested)
- One-X Communicator 6.2.4.07 - worked fine in H.323 and SIP mode, have not tried any presence or video, just voice
- One-X Agent 2.5.5 (not tested through VirtualBox) - registered to a CM with no issues - recommend more thorough testing
- CMS Supervisor R17 (not tested through VirtualBox) - limited testing here but worked fine
Avaya one-X® Agent is a desktop software application built specifically to meet the needs of contact center agents. Avaya one-X Agent gives contact center agents the desktop software they need to be more productive, whether they're working in a headquarters location, in a branch office or home office. Most current news about Avaya Learning.: Sales Curriculum Updates for November-December 2020: Technical Training Curriculum Updates for November-December 2020.
Other third party apps that have been used and found to be working:
![Agent Agent](/uploads/1/1/8/6/118601435/410536955.jpg)
Avaya Aura Agent Desktop Download
- PuTTY 0.63
- WinSCP 5.7.3/5.7.4
- SecureCRT 7.3.4
- VMWare vSphere client 5.5 and 6.0
Firefox remains the browser of choice connecting to Avaya products. Microsoft Edge (the IE replacement) did not fare well, but truthfully I gave it 5 minutes before I realized it sucked and moved back to something tried and tested. Edge doesn't seem to have a decent PDF viewer built in..so no wonder I changed back. Will get better over time I am sure.
So far so good..now for the bad stuff:
Avaya Agent Desktop Client
On a number of these builds, I found the upgrade process from build to build bricked my network adapters and/or prevented VPN clients (Cisco & SonicWall) from functioning at all. At this current time, 10162 has bricked both my VPN clients and even a fresh ISO install of 10162 doesn't solve the problem. This will probably go away when Windows 10 goes live, but it's been a nagging problem for a few months. Worth testing first if you rely on VPN clients for day-day or customer connectivity.
Hope this helps :) and please add your experiences in the comments.
Avaya Aura Agent Desktop 6.4 For Mac Catalina
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